De Woonplaats Agency - Your Trusted Real Estate Partner in Antwerp

De Woonplaats Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our site and services related to property sales, rentals, property management, real estate valuation, investment consulting, and relocation assistance. This policy applies to all users of our online platform.

1. Data Controller

De Woonplaats Agency, located at 12 Kerkstraat, Floor 3, 2000 Antwerp, Belgium, is the data controller responsible for the processing of your personal data as described in this Privacy Policy.

2. Personal Data We Collect

We collect personal data to provide and improve our services. The types of personal data we collect include:

Contact Information: Name, address, telephone number, and email address.
Property Preferences: Information about the type of property you are looking for, location preferences, and price range.
Financial Information: Information necessary for property transactions, such as bank account details, mortgage information, and proof of funds.
Identification Information: Government-issued identification documents (e.g., passport, driver's license) for verification purposes.
Usage Data: Information about how you use our site, including your browsing history, search queries, and interactions with our services.
Communication Data: Records of communication between you and De Woonplaats Agency, including emails, phone calls, and chat logs.
Real Estate Data: Information you provide relating to property for sale or rent, including property details, photographs, and floor plans.
Marketing Data: Your preferences for receiving marketing communications from us.

3. How We Collect Personal Data

We collect personal data in the following ways:

Directly from You: When you provide information to us through our site, forms, or during communication with our staff.
Automatically: When you use our site, we may collect certain information automatically through cookies and similar technologies.
From Third Parties: We may receive personal data from third-party sources, such as real estate portals, lead generation services, and publicly available databases.

4. Purposes of Processing

We use your personal data for the following purposes:

Providing Services: To facilitate property sales, rentals, property management, real estate valuation, investment consulting, and relocation assistance.
Communication: To communicate with you about our services, respond to your inquiries, and provide updates on properties of interest.
Transaction Processing: To process financial transactions related to property sales and rentals.
Legal Compliance: To comply with legal and regulatory obligations, such as anti-money laundering laws and property regulations.
Marketing: To send you marketing communications about our services and properties, with your consent where required.
Improving Our Services: To analyze usage data and improve the functionality and user experience of our site.
Security: To protect the security and integrity of our site and prevent fraud.

5. Legal Basis for Processing

We process your personal data based on the following legal bases:

Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests. Such legitimate interests include providing and improving our services, marketing our services, and preventing fraud.
Consent: We may rely on your consent to process your personal data for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.

6. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

Service Providers: Third-party service providers who assist us with providing our services, such as IT providers, marketing agencies, and payment processors.
Real Estate Professionals: Other real estate agents, brokers, and property managers who may be involved in the property transaction.
Legal and Regulatory Authorities: Government agencies, courts, and other regulatory bodies as required by law.
Potential Buyers or Tenants: In the context of property sales or rentals, we may share your information with potential buyers or tenants.
Affiliates: Our affiliated companies, for internal business purposes.

We require our service providers to implement appropriate safeguards to protect your personal data.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). We will take appropriate safeguards to ensure that your personal data is protected in accordance with GDPR requirements, such as using standard contractual clauses approved by the European Commission.

8. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, use, or disclosure. These measures include data encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

10. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to your personal data that we hold.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request that we erase your personal data under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights.

To exercise your rights, please contact us at our address. We will respond to your request within the timeframes specified by applicable law.

11. Cookies and Similar Technologies

We use cookies and similar technologies on our site to improve your browsing experience, analyze usage data, and personalize content. You can manage your cookie preferences through your browser settings.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our site and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

De Woonplaats Agency 12 Kerkstraat, Floor 3 2000 Antwerp, Belgium